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Support Plan Availability of On-Site Service and Next Business Day (NBD) Response
Enterprise Support for Chrome Browser. Get best practices, troubleshoot potential issues, and avoid user downtime with Chrome Browser Enterprise Support. Available to organizations with over 1,000 users, this service offers 24/7 assistance from a team of Google experts. Contact sales to buy. Or visit our Help Center for support articles. Is your CAC reader Mac friendly? Visit the USB Readers page to verify the CAC reader you have is. What does this mean for enterprise? Ageing hardware in your Mac fleet is probably already feeling the heat from the resource-intensive Mojave and Catalina. The only real question is how much of your macOS hardware you want to update now before the ARM chip hardware becomes available at the end of 2020 and through 2021.
Subject to the Terms of AppleCare for Enterprise, repair and replacement service of customer’s Covered Equipment hardware is available within these countries or regions.
Customers may be eligible for on-site service depending on the Covered Equipment’s location. On-site service shall consist of Apple dispatching a technician to the customer’s Covered Equipment location for the purpose of repair service. Apple shall determine eligibility for repair service after the completion of technical support troubleshooting.
Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other than Apple or its agents are not included in Apple’s repair hardware service.
Supervision and Enrollment. Scalefusion extends support for Apple Device Enrollment Program. The Apple Developer Enterprise Program offers a complete set of tools for developing, testing, and distributing apps to users. You can distribute apps either by hosting them on a web server or with an MDM solution. Mac apps and installers can be signed and notarized with your Developer ID for Gatekeeper, which helps protect macOS from malware.
Customer agrees to cooperate with the technician, provide full access to the Covered Equipment and provide access to power at no charge to Apple.
If customer fails to provide access to or be in attendance at the Covered Equipment’s location at the designated time for the Apple technician to perform service, service will not be provided and customer may be liable for additional charges for a subsequent visit.
If the Covered Equipment is located in a covered zip or postal code and Apple makes a determination that repair service is required before 2:00 p.m. local time on a business day, in most cases, Apple will deliver on-site service to the location the following business day. Additional zip or postal codes may be eligible for second-business-day onsite service.
Use the form below to determine the service provided in a specific zip or postal code. Please enter the 5-digit US zip code or Canadian postal code (enter as 7 characters with space between the first and last three characters) into the field below and press on the 'search' button.
If you would like to confirm a 5-digit zip or Canadian postal code for a specific location, please visit the United States Postal Service Zip Code Lookup page or Canada Post Postal Code Lookup page.
Vanson Bourne, a third-party market research firm, was hired by Jamf to conduct a study to uncover key drivers of Apple in enterprise adoption and satisfaction with the Mac. Their results reveal incredible levels of employee satisfaction, productivity, creativity and collaboration for Mac users across all major types of employee groups (IT, Human Resources, Sales, and Engineering).
When asked how their work has improved as a result of using a Mac for work, the answers were very favorable for Apple in the enterprise:
- 97% of respondents claim increased productivity
- 95% claim increased creativity
- 94% claim self-sufficiency with technology
- 91% claim increased collaboration
Moreover, the vast majority of people surveyed (79%) stated that they would not be able to do their jobs as well without a Mac. I personally echo those results as I would gladly purchase my own computer over having to use a Windows machine. I’ve become accustomed to the flexibility of apps like Alfred, PDFpen, and Soulver. As an iPhone user, I also love the seamless integration between my mobile devices and my laptop.
Research confirms Mac users experience minimal issues on their computers. In fact, 70% of all respondents have experienced two or fewer issues on their Mac within the last 12 months. Of the respondents who cite issues, the leading culprit was actually a network problem — nothing to do with the device itself.
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All of the information has been compiled into a downloadable ebook that looks at how users perceive the use of Apple products in the enterprise. While Chromebooks are certainly popular in the K–12 market, the Mac is really heating up in the enterprise. As technology has become more personal, employees don’t watch to use cheap PCs that are under-powered and loaded with bloatware. They want to use the technology they are comfortable with, and therefore that is increasingly becoming the Mac.
You can download the ebook from Jamf by clicking here.
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Do you have a Mac at work? Do these results line up with your experiences? Would using a Mac work improve your productivity and/or raise your workplace satisfaction? What are your thoughts on Apple in the enterprise?
Photo by Lee Campbell on Unsplash
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